For urgent issues, the primary communication method should be via phone. The first time you call you can opt for a call back if the wait time is too high. Then, call back the second time and remain on hold.
When calling, the estimated wait time does not factor in any status with American Airlines. If you stay on hold, you will be connected in a shorter time. For example, if you have Gold status, your wait time will be shorter than general callers. Or if you’re Executive Platinum, you will be at the top of the queue. Ensure that your phone number is updated in your AAdvantage profile. If you opt for a call back, you will be put into the general population queue.
If you have a Twitter account, you can send a direct message to the American Airlines account.
The American Airlines app also has a chat feature.
The best strategy involves utilizing as many channels as possible. For full information on available contact information, visit Saleslink.
Reservation Needs
In the United States, dial +1 800 433 7300. Other language options are available at aa.com, with generally shorter wait times and bilingual agents (speaking English) in US/Canada.
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