Why didn’t I get upgraded when there are seats available?

Category: Upgrades

Upgrades are based off available upgrade inventory, not seat maps. A seat map should never be used for guidance on upgrade chances or how empty/full a flight is. For example, the airline may block space due to other system issues, or there are passengers that have not chosen a seat.

Upgrades are never guaranteed, regardless of the type of instrument being used (SWU, etc.)

See also:

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